Last month I looked at why so many changes initiatives fail. One thing that struck me after the program was the inability to gain others commitment lies at the heart of so many failures. This is often due to the lack of interest paid by those leading change for those who have to make the change.
Previously, one stat sticks out from our work in aligning companies for change is that over 70% of leaders expectations are not known or realized by those affected by a change. Their people are not on the same page!!
Now, add to that apparently unrelated data…
An estimated 247 billion emails are sent each day
“The number of worldwide email users is projected to increase from over 1.4 billion in 2009 to almost 1.9 billion by 2013. In 2009, 74% of all email accounts will belong to consumers, and 24% to corporate users.
Worldwide email traffic will total 247 billion messages per day in 2009. By 2013, this figure will almost double to 507 billion messages per day.
In 2009, about 81% of all email traffic is spam Source: Press release from The Radicati Group, 6th May 2009 Quoted by Digital Stats.com
Stats vary but most people seem to say each person gets 5000 ads per day.
Now here’s my point in both your personal life and at work how much time do you have to spend listening to somebody drone on about:
The latest, greatest, best, more, more…Their solutions for you….
How often, in your personal and work lives, do you have to spend listening to somebody drone on about the latest, greatest, best, more, more…their solutions for you….
So, How do you typically react? Why should it matter to Change Management?
It reminds me of a cartoon of a family sitting at a meal table (rare enough of itself) with heads bowed and the son texts mom to pass the fries! This would be funny if I had not enforced a “no device” rule at our family meals – me included!! So, my reflections as to why we get resistant to change are these:.
Firstly, People overall forget what it’s like to be in somebody else’s head, like the research I referenced two months ago. “There’s not enough time…they cry”
Second, instantaneous communication reduces people’s patience from more deliberate consideration – we drift into the white noise, the buzz of attention deficit….but Are we challenged to really think?
Third, access to the internet has produced the most mature and knowledgeable change audience in history.
Why should this matter?
In terms of influencing people to even consider buying into your change process, be careful you are not:
Doing what you’ve always done… not getting what you want …
Whether you are influencing people in your own organization or trying to sell your service or product you will need to be more skilled at understanding where people are in their heads about change than ever before.
Change in West Michigan has come in many forms….change leaders ignore at them at their per. For example, Gilder’s vision of the future of “Cathedrals of bandwidth” will affect how people see work and how they see change. trends of exponential growth in technology and application will continue as far as we can see into the future.
The Technology Horse has looong bolted and the “Control Door” is hanging off its hinges……
So let’s stand back and see if we can start being practical. As the snow melts, I am reminded of when it snows. Each snowflake has a similar structure, yet is infinitely complex, and as each falls leads to complex behavior. If each person is a snowflake we must treat them as similar yet unique. (This is Fractal Theory..if you’re interested.
When managing change I find it’s helpful to look at how people change in a rigorous yet flexible way. It can be used to locate where individuals, groups and you are in terms of seeing the world, state similarly. This snowflake or fractal is based on a series of questions which follow a sequence – often shown as a ‘U”. The “U” is one of the most fundamental concepts in the psychology of learning and change. Readerers may remember in the last program that we consistently think we are better than we actually are – in psychology it’s called “self serving bias”. For Example: 94% of men rate themselves in the top half of male athletic ability
So, I am going to make a claim that I have never done before:
If you use the following six questions in your life, it will change your perspective of others and most importantly yourself:
Now let’s use this “U” Map to can locate yourself and those you are trying to bring to your point of view and be committed to the change
1. What is the problem?
- Do you have one and others don’t?
2. How is it a problem?
- Do they see the same linkage as you? Structure, recurrence, competitively weak?
3. What are the consequences?
- Can they see the ramifications that you do?
Now, let’s pause and ask: If you’re at 3. and those you want to influence can’t answer 1 – What is likely to happen?
If they are OK, but are they disturbed to the degree they are willing to consider changing? If yes, we are at the bottom of the U at the Change Pivot when momentum or change energy starts to be
Now, let’s look at how people are enabled?:
1. Why solve this problem?
a. Do they see this change as a priority
b. Or, Do they think we should do something differently?
2. How to solve the problem?
a. Are your technical people see a solution in the same frame from those in other functions
3. What will be solved?
a. Does cost of the present outweigh the cost of change?
So, Let’s say you are at 3. and I am at 6. Giving you an ROI ?….
What is your likely reaction?
Resistance; which I have created!
So, now you have the U – Ask yourself how many times has a sales person “Crossed the U” with you? Ask yourself, How many times have we as change agents “Crossed the U”? with the leadership team? Only to find we left the group “not getting it!” “not on the same page” Yet it was us that left them behind
Great, but how can this help me?
This is probably the first thing on your mind after reading this Blog.
How about asking us? The first call is free! Just email me to set it up.
Don’t wait, get The Crispian Advantage working for you!. If our conversation leaves you needing more, we offer at a reasonable fee telephone and video coaching improve bottom line results.
If that still doesn’t do it, we’ll work with you on a solution.
For Help in Getting Your People on the Same Page
Nick Anderson, The Crispian Advantage
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